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Returns
Every item is
checked by EA Cards and
Crafts
before being sent out, so should therefore reach you in perfect condition.
Before returning any
goods for whatever reason you are required to inform us in writing.
This can be done either by Email or post.
Your Right To Cancel
You
are entitled to a 7 working day 'cooling off' period in which to cancel your
order. The 7 day period starts the day after the day you receive
the order. If you wish to cancel and return any goods you must
notify us in writing first and also return the goods within this 7
day period.
You will then be sent a refund to the value of the returned goods (excluding the
original P&P charges).
Please include a note with the goods showing the original invoice
number. All goods should be returned in their original packaging and must be fit
for re-sale - if they are not fit for resale we reserve the right to
refuse any refunds. If you fail to notify us in writing before returning
goods or send them after the 7 day period, a 10% restocking fee
will be deducted from any refunded amount. We will also only
refund orders within 30 days of our despatch date, after this no
returns will be accepted.
Exclusions
All A5 card, ribbons, strings and any products which have been
specially cut to length or size are
considered to be goods provided to your specification. In
these cases you waive your right to cancel or return goods. We
may consider accepting returns in these instances at our discretion
but these would be subject to a 25% restocking fee as we will not be
able to resell these items easily.
Items
in the clearance section are non-returnable or refundable.
Damaged Goods
In the case of
damaged goods, please notify us in writing as soon as possible and
within 48 hours in any case. We will replace or refund
damaged goods once we have received them back and examined them. We will also reimburse return postage costs
in this case however only up to the value of sending them back via
normal first class post regardless of how you choose to return them.
General Returns Information
Carriage
costs for returning all goods must be made by the purchaser. We
will not accept responsibility for any goods lost in transit,
therefore recommend you obtain a free proof of postage from the Post
Office whenever returning goods to us. In
the event that your returned goods do get lost, you will need to
claim the value back from the Post Office. We will not refund any
goods we have not received.
Refunds will be made
as soon as possible after we receive returned goods and in any case
within 30 days. All
refunds are provided by cheque regardless of what payment method was
originally used, except at our discretion. The cheque will be sent out by post with a
refund note.
Any returns which do not have
sufficient postage stamps attached will have any fees we incur in
collecting the package deducted from their refunded amount.
You are therefore advised to ensure your postage amount is correct
before returning - do not guess the weight.
If
you ordered incorrectly and want replacement goods for returned
items, these will be regarded as a new order and as such you must
reorder any goods you require through the website in the usual way
and make a new payment.
If your order
qualified for free shipping (over £50) and you then return some
items, we will recalculate the cost of the original order less the
returns and the appropriate P&P fee that would have been charged
will be deducted from the refund amount. This has been made
necessary to prevent abuse of the free P&P offer.
Similarly if you
order items that qualify for a quantity discount but then return
some, we will calculate the refund based on the amount paid less the
cost of what was kept (example: Ordered 20 peel offs at 45p each -
£9. Then returned 5 and kept 15. If originally ordered 15 peel
offs at 55p each - £8.25, hence refund of just 75p) This is to
prevent abuse of the discount scheme and stop people deliberately
ordering more than needed to reduce the price.
It is highly advisable that if
you are planning on buying large quantities of a product, to first
purchase a small quantity to check its suitability. This way
if it is not to your liking and you need to return it, your return
postage costs and any charges will be minimal.
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